It was the President’s Day weekend in 2016 – the coldest weekend of the winter – and a WelGard member hesitated to call when she had no water on a Sunday Morning. She was sure that, having this problem on a holiday, and on a Sunday, would surely require that she wait until Monday to get her well repaired.

So, she was resigned to simply “get on the schedule for Monday”. As it turns out, she needed a new pump, and even though it was bitter cold, the WelGard crew investigated diagnosed the worn-out pump, which they replaced in the 15-degree cold. As she put it – it warmed her heart to see a service team care so much about her – as a WelGard Member. Her faith in humanity was restored. And WelGard provided her with a new pump for ZERO $ out of pocket, saving her $2,300.