A distraught, recently enrolled Member in Freeland Maryland called WelGard at 10:15 AM on New Year’s Day – January 1, 2019, clearly frazzled when she woke to find she had no water. Plans had been made for a family get-together later that day, and she blurted out that “obviously” these plans would need to change. Well, WelGard leaped into action with our typical problem-solving focus, securing the same day (New Year’s Day) services. We had our service team at the Member’s house less than 2 hours later, and they were back in water before 1 PM. Family plans were rescued and the member did not have to spend a nickel for this $2,500 repair.